Privacy Policy

1. Overview

This Privacy Policy explains how Medream Limited (trading as The Buzz Collaborative) collects, uses, and protects personal data when you interact with our website, place an order, or communicate with our team. We follow the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong SAR.

2. Data we collect

We collect only the information needed to deliver our services and run this site, including:

• Contact details such as name, company, email, and phone number when you submit a form or email us.
• Project materials you share for writing or editing purposes.
• Billing details and payment confirmations handled through our payment partners.
• Basic technical data (browser, device type, approximate location) collected via analytics tools to maintain site performance.

3. How we use data

We use personal data to respond to enquiries, deliver ordered services, process payments, manage client accounts, and send essential operational updates. We may also send occasional service announcements or availability notices, and you can opt out at any time. We do not sell personal data.

4. Legal basis & retention

Our processing is based on your consent, the performance of a contract, or our legitimate interest in operating the business. Project files are retained for up to twelve (12) months after delivery unless you request earlier deletion. Financial records are stored for the period required by Hong Kong law.

5. Storage, security & sharing

Files are stored in encrypted cloud platforms hosted in reputable data centres. Access is limited to team members who need the information to deliver your project. We may share data with trusted service providers (payment gateways, email tools, cloud storage, analytics) who act on our instructions and are bound by confidentiality.

We will disclose data if required by Hong Kong authorities or to enforce our agreements. We do not transfer data outside Hong Kong SAR unless appropriate safeguards are in place.

6. Your rights & contact

You may request access to, correction of, or deletion of the personal data we hold about you, and you may withdraw consent for marketing at any time. To exercise your rights, contact Medream Limited, 16/F, Wing On Centre, 111 Connaught Road Central, Hong Kong SAR or email team@thebuzzcollaborative.com. We aim to respond within ten (10) business days.